I just opened my assistant and am getting this, while others are working. Please hurry up my client needs an update. What should I do now? https://cdn.discordapp.com/attachments/1445402855715635331/1445402856080412682/IMG-20251202-WA0061.jpg?ex=693037cf&is=692ee64f&hm=868ab4bc0f8656d65e2415cbbb701294b68266e88fc06bed5577ec76a5872861&

I have tried many many different body, each time the api would return { "statusCode": 500, "message": "Internal server error. Contact support@vapi.ai for help." }

I enabled the video recording feature, and when I export the call object, I see video link in

recording.videoUrl

. But I want to know where can I find this link in Vapi dashboard directly?

Hello, help is needed, i waited last night to set up some agents and there was anoter error, i wait till now and somes issue are still in place . Please assist us we this issue ! Thanks "Error Something went wrong. This incident has been reported. Contact support if the issue persists." "Error: RangeError Message: invalid_argument Timestamp: 2025-12-02T09:21:42.316Z Path: /assistants/7f6bd906-3b22-4ff9-8165-13a4e18be149" https://cdn.discordapp.com/attachments/1445344512686817280/1445344513299320953/image.png?ex=69300179&is=692eaff9&hm=3e390c2698eec2923873334b232e366ac4b023c69e1cdfb80f42a0f3394b51bd&

Hi team, Our organisation is not able to save the credentials for AWS S3. We were able to do it a few days back, but now there is an error. I am attaching the screenshot of the error below. Organisation ID - 4660cb9e-85c7-405d-9b52-26ca3235ee58 Best regards, Jayesh.

hi there vapi support. we are unable to access this Assistant . Please fix this asap https://cdn.discordapp.com/attachments/1445333093689852028/1445333095732609105/image_3.png?ex=692ff6d7&is=692ea557&hm=f4868b5073fbf822865e28b177a193ec8324fa8e6ee8b50f2c303aceffa338e6&

I need help purchasing more credits. I’ve already added my card to file but I keep getting an error message. https://cdn.discordapp.com/attachments/1445179028498813092/1445179028922306612/IMG_0977.png?ex=692f675a&is=692e15da&hm=5dc8ca07dc6d1a8fdc6edb4703254157257aa2428df1a66f5f6192bab9f5926c&

When i click on my assistan i got the message above. And in Technical details for curious humans Error: RangeError Message: invalid_argument Timestamp: 2025-12-01T22:08:27.443Z https://cdn.discordapp.com/attachments/1445173886957256867/1445173888035066006/image.png?ex=692f6290&is=692e1110&hm=03989b5a0c738214956cf1751fc512043655bb48788d87fadd1202986801d33f&

I launched a campaign and it had all my calls queued instead of actually calling them. I tried cancelling but they've been queued for the past 2 hours, just trying to make sure it actually gets cancelled so it doesn't just like randomly call people in the middle of the night or something.

Hi I’m trying to configure my sip trunk via the dashboard but I get every time trunk failed. With my asterisk I was able to do it with no problem

Hi, I am attempting to update certain settings on my VAPI agent, but any time I save the changes and test a new call, none of the changes I made seem to take effect. The biggest ones I am noticing are the voice itself (always seems to default to ElevenLabs voice), as well as the background audio (always defaulting to office sound). I have tried to create a new agent with all new settings, but still it seems to just ignore all of them and just use the defaults. Can anyone advise me on what could possibly be going wrong?

Need to talk to someone asap for an Enterprise account. We're on a tight deadline. Can anyone help?

I just got hit with a bunch of charges for december 1st. Can we please look into why this happened and refund the amount charged? I am certain i did not use this many credits. org id: 14d31e07-98c4-4f99-aefd-4d35ed5baa80 https://cdn.discordapp.com/attachments/1445122750573187145/1445122751680741516/image.png?ex=692f32f1&is=692de171&hm=7fbcdbd7bd1fc378565a7a54dba951cc12ba103f349e10b4b9ca0af5b0e2c070&

Over a year ago, I configured inbound calls to trigger an assistant-request to a locally hosted server. This then gets the assistant config, and adds some additional information. This is working great, for all my phone numbers. I need to update the url now, but can not find the correct place to do it. 1. There is no server set for the Phone Number 2. There is no server set for the Assistant 3. There is no server set for the Org Where could this be? I've looked through Dashboard, and API. I was thinking tools, but none of the tools have the url that is being currently used. My only theory is that the url was set on an old depreciated function?.... Any help would be appreciated.

Hi team! Is there a plan to have a native braintrust integration? (full transparency I'm a braintrust.dev engineer 👋)

Does this feature work from the documentation? [Transfer Only (skip AI)](https://docs.vapi.ai/server-url/events#transfer-only-skip-ai) I've tried to skip the phone call and transfer to another phone number, but it throws an unknown error on the call. The error only occurs when I add the

destination

config to the server response. I see in the

status-update

webhook that the call's ended reason is

assistant-request-returned-forwarding-phone-number

, then the call gets dropped without transferring. --- Call IDs: - 019adb1a-c43c-7dde-9aca-9f07179c9fd3 - 019adb1a-7ec5-7113-b818-3c858dc13e7a - 019adb18-e6bf-7442-9116-bd7bc00bf50b - 019adb1f-8523-7dde-9ad0-6782320365a9 --- Example assistant request webhook response:

const disabledResponse: Vapi.ServerMessageResponseAssistantRequest = {
  assistant: {
    name: "Skip AI",
    firstMessage: "Hey, hey, hey. I'm transferring your call now. Please stay on the line.",
    firstMessageMode: "assistant-speaks-first",
    model: {
      provider: "openai",
      model: "gpt-4.1",
    },
    voice: {
      provider: "vapi",
      voiceId: "Elliot",
    },
  },
  destination: {
    type: "number",
    number: disabledPhoneNumber,
    message: "Connecting you to the front office.",
  },
};

Getting a support message now after test calling last night several times. System was working fine last night at 4:00 a.m. now I’m getting an error message

Hello! I am trying to create an outbound call campaign using the campaign feature within vapi and uploading a CSV. Once I click "create campaign", the campaign moves to scheduled then does not start calling

We have configured voice assistants and the dashboard seems to have a bug which makes the assistant configuration page not load. Vapi Organization Account - admin@brainymed.com assistant url with id - https://dashboard.vapi.ai/assistants/cad97469-143d-47c7-a68e-bcfb1e85f868 PFA screenshot of the issue. Your support on this matter is highly appreciated. Thank you, https://cdn.discordapp.com/attachments/1445056688414789684/1445056689257709638/Screenshot_2025-12-01_at_8.35.52_AM.png?ex=692ef56a&is=692da3ea&hm=9dce2baed77df7d21786c647846d06d1e360113a80272d87da352a5d2d741eb0&

Bonjour ici , j'essai d'établire une connexion entre Vapi et zadarma mais j'ai une erreur avec le sip Image https://cdn.discordapp.com/attachments/1445033075804344390/1445033076139757618/image.png?ex=692edf6c&is=692d8dec&hm=f0f7976a91417f9eecd17b67026be7601a74aaa3343fa9843e92fa0527bb3064&

when accessing my agents i get this error Error: RangeError Message: invalid_argument Timestamp: 2025-12-01T12:18:23.552Z @Vapi Support Bot https://cdn.discordapp.com/attachments/1445027252990509197/1445027254210920549/Screenshot_2025-12-01_at_14.22.16.png?ex=692eda00&is=692d8880&hm=0f630134fe28475362b831ef0a1ec91e042852673a148feb10495e62c2dd6db4&

I started experiencing this issue after creating a new tool in the workflow. Even if I make a minor change to the URL without modifying the credentials, saving still triggers this error. https://cdn.discordapp.com/attachments/1445018528146260109/1445018529668796487/image.png?ex=692ed1e0&is=692d8060&hm=6b6bbf9e8d69c9f8065326ff35c836034670aa536f5e4b84d9999709c9c11356&

I didnt know I had tp pay after publishing, how do I unpublish my assistant

I can’t log to my assistants, may you help, please? https://cdn.discordapp.com/attachments/1445011891691978762/1445011891985318021/IMG_8737.png?ex=692ecbb2&is=692d7a32&hm=dff088d537819fcf8d3ed0e47e3c27d3e6b279a4abb41a96e1875f596792a887&

Is anyone else getting this issue? https://cdn.discordapp.com/attachments/1444995803054604389/1444995803486752820/Screenshot_2025-12-01_at_4.16.24_AM.png?ex=692ebcb6&is=692d6b36&hm=394018e7f60c78fe2144c8412b153ac48cedcf8028f7681dd2a00c5316de66cf&

Hi, I am connecting to my assistant through WebSocket. When I request for the WebSocket URL from VAPI servers, I send under assistantOverrides the clientMessages, with "tool-calls-results" and other control messages I need to receive. For some reason, I receive all the control messages I need - but not "tool-calls-results". Under "Call Logs" in the website it can be clearly seen that the assistant receives the response from my API accurately, and he also provides speech-answer for that. I already tried it tens of times to figure out if the problem is in my code. One call id example: 019ad950-5927-7cc8-9769-6fdf6a0533e1 Note: I also tried to wait for longer time before I hang up the call. Still - never received this specific control message. It's important for me to receive it, as I need to show the results as a component in the UI. Thanks!

Hi, I am making a voice AI agent that sends the transcript of the entire completed call to AWS S3 Bucket using a Server URL. The workflow is VAPI calls the user -> VAPI sends the transcript to AWS Lambda function via Server URL -> The function saves the transcript to S3 Bucket. In the Server Messages section, I see there are 2 options. One is "Transcript (Final)" and the other is "transcript". Can someone please help me understand the difference between the two and how to use them? You can find the Server Messages section if you go into an already created VAPI Assistant, then click on "Advanced", click on "Messaging", and click on "Server Messages". I really appreciate your time and energy. https://cdn.discordapp.com/attachments/1444991681857323068/1444991682104918016/image.png?ex=692eb8df&is=692d675f&hm=b6d2d3951cc429f1fdd77a5a8df125960004b8420f0474c255fec2e55939d33c&

Hi, I’m setting up a Squad in VAPI and running into a few questions. I want a dispatcher to work with multiple sub-agents, but I want the whole squad to sound like one single agent to the end user — so no “let me transfer you to…” or any obvious handoffs. I’d love to hear your best practices on: - Keeping all sub-agents aligned in voice/personality, so everything feels seamless. - Setting up good collaboration between dispatcher and sub-agents: When should the dispatcher answer something directly, and when should it delegate? - Making sure a sub-agent can hand results back to the dispatcher without it being noticeable to the user. - Useful settings or configurations (e.g., “agent/user speaks first,” role setup, prompt structure, etc.). Any example prompts or templates you use to make a squad behave like one unified agent. Any tips, examples, or “gotchas” are more than welcome! Thanks! 🙌

Hi, Can you please help me with two things 1) Add "answeronbridge"=true for my API when dialing Twilio ------------- Communication received from twilio Team For your reference ///// Here is the corrected TwiML: (This is a reference and values might need to be replaced. ///// _____________________ 2) disable the Twilio AMD, i am now using Vapi- having both causes huge latency like 6 seconds. -------------------------- Communication received from twilio Team For your reference //// If you wish to disable AMD, please remove all of the following parameters from your API request, Please contact to your application account developer. MachineDetection AsyncAmd Any parameters starting with MachineDetection* (e.g., MachineDetectionTimeout, MachineDetectionSilenceTimeout, etc.) AsyncAmdStatusCallback Once these are removed, Twilio will no longer run Answering Machine Detection on your calls. ///// ------ I already talked with Twilio team and they cannot help me and they said only Vapi team can help me. Please don't direct me to them again - i want this to be resolved super fast. Let me know what details you need from my side to make it happen. Keurba

An assistant I have been using for a while now just randomly disappeared, it still shows on dashboard but gives me this error "Error: RangeError Message: invalid_argument Timestamp: 2025-12-01T00:44:23.602Z" I have to make a copy one (thankfully have backup settings), but this is very frustrating, how do I get the original assistant back? @Vapi Support Bot