Reports do not generate for long calls
# support
Hey guys I'm noticing for any calls that are longer then 3 or 4 minutes the call report does not generate and just faill. This is very bad as I usually the only calls that are long are the ones the clients are actually interested in. Without the logs the system is completely useless for me. Please review this example - 98572cf3-8143-4344-a87f-f1df69323980
Hi @dst19, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Create Assistant]() * [Create Phone Call]() * [List Calls]() * [List Assistants]() -----------------------------
### Answer I'm sorry for the inconvenience you're experiencing. The issue you're describing with the call report not generating for longer calls isn't directly addressed in the documentation available to me. This might be related to specific operational limits or an unforeseen error within the system. Given the uniqueness of your situation, I recommend looking into the "Call Ended Reason" documentation to see if there's any related information on call termination that might hint at the cause of the issue for long calls [(1)]() . If this doesn't provide clarity, the cause might be more technical and specific to your account or the call's details. For immediate and more detailed assistance, it would be best to directly reach out to the technical support or the dedicated team that can access and review your call logs and system configurations in detail. They would be in a better position to diagnose and resolve the issue you're encountering with long call reports not generating.
Got it. Tagging @User for additional help.
I get 'no recording available'
This is frustrating as its the perfect demo call recording I just had to showcase to clients
Can you please check in the dashboard?