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Seems it doesnt allow calls to go more than 10 min we get server-shutdown

Hi <@883438766402986034>, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

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**While I generate an answer, here are some sources that might be helpful**:
* [Get Call](<https://docs.vapi.ai/api-reference/calls/get-call>)
* [Create Phone Call](<https://docs.vapi.ai/api-reference/calls/create-phone-call>)
* [List Calls](<https://docs.vapi.ai/api-reference/calls/list-calls>)
* [List Assistants](<https://docs.vapi.ai/api-reference/assistants/list-assistants>)
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### Answer
The `server-shutdown` ended reason indicates an issue not directly related to the `maxDurationSeconds` you've set. This error might be due to server-side complications or configurations rather than the call duration settings [(1)](<https://docs.vapi.ai/calls/call-ended-reason>) . To troubleshoot, ensure your server and Vapi's configurations are correctly set up and that there are no external factors leading to premature server shutdown.

Got it. Tagging <@&1231325148079194222> for additional help.

call id 53093e5b-dddc-456f-9e2d-6c6e8bac6b75

Are you getting this issue frequently? <@883438766402986034>

Hey <@883438766402986034>, this is due to our server's fault. Could you please create a new account try using that and let me know if you still face that issue or not.