customer-did-not-answer is ending the call with no...
# supportb
Bruno Gomez
04/22/2024, 10:44 PMAll my calls are ending for this reason out of nowhere, and the bot ends the call while he's speaking, anyone knows something about this?? This is happening in phone calls performed with Twilio number. Here's one ID: 3dddad96-a924-4b9f-b278-76010f911dfd
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Vapi Support
04/22/2024, 10:44 PMHi @Bruno Gomez, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions.
Vapi Support
04/22/2024, 10:44 PM### Answer
The "customer-did-not-answer" end reason indicates that the call was terminated because the called party did not pick up the call. This scenario might be occurring due to a misconfiguration or an issue with the phone number settings or the assistant logic. Since this issue involves Twilio as the phone call provider and is specific to your calls, it would be best to review the call setup and configurations, particularly ensuring that the assistant logic and Twilio settings are correctly implemented. For detailed guidance on call-related issues and configurations, you may refer to the documentation on [Call Ended Reason]() [(1)]() and [Create Phone Call]() [(2)]() . If the problem persists, contacting support with the call ID and related details may provide further insights and assistance.
Vapi Support
04/22/2024, 10:44 PMGot it. Tagging @User for additional help.
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Sahil
04/23/2024, 5:44 AMThe call was declined because a machine, detected by the bot, answered it. Therefore, the call will automatically disconnect after 30 seconds. If you prefer not to have this happen, simply pass this property in the API.
voicemailDetectionEnabled:falseb
Bruno Gomez
04/23/2024, 10:15 AMI dont use coding, only make and web interface
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Sahil
04/23/2024, 11:09 AMAdd that parameter using this url provide all the basic details and update the assistant https://docs.vapi.ai/api-reference/assistants/update-assistant
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Vapi Support
04/23/2024, 4:27 PMGot it. Tagging @User for additional help.
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Bruno Gomez
04/23/2024, 4:27 PMCan anyone please help me integrate this? I have a really important demo in a few hours
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Deep Singh
04/24/2024, 1:48 AM@Bruno Gomez , if you still need a hand, dm me.. i am online for few hours