Vapi tried to charge more than expected
# supportr
robinbraemer
04/21/2024, 11:01 AMI have been charged more than I got reported in your dashboard. I have denied the transaction for now. I was testing vapi for a tiny students project for 3 days but now it’s getting out of hand with after-charges. I’m confused where they come from. 😦
v
Vapi Support
04/21/2024, 11:01 AMHi @robinbraemer, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions.
Vapi Support
04/21/2024, 11:01 AM### Answer
I understand your concern about unexpected charges. Vapi's billing can vary based on several factors such as the providers used during calls, whether provider keys were supplied, and the specific features utilized in your project. If provider keys are not on file, Vapi will make API requests using its own keys, and the expense is then passed on at-cost to your Vapi account [(1)]() . Additionally, Vapi charges a flat rate of $0.05 per minute for calls, and if you've used transcription, model, voice, or telephony services, those costs are charged at-cost [(2)]() . Please review the [Cost Routing]() and [Pricing]() documentation for a detailed breakdown of potential costs. If discrepancies persist, it's best to directly contact Vapi's support for a detailed explanation and resolution.
s
Sahil
04/21/2024, 11:30 AM@robinbraemer Can you send me your account email address and call id in DM?
v
Vapi Support
04/21/2024, 11:42 AMGot it. Tagging @User for additional help.
Vapi Support
04/21/2024, 11:42 AMGot it. Tagging @User for additional help.
r
robinbraemer
04/21/2024, 11:42 AMOps
s
Sahil
04/21/2024, 5:33 PMApologies for confusion. Stripe data is accurate. We're updating dashboard to match. @robinbraemer