Hi, I received a call today which doesn't play, was wondering what may have caused this?
The call id is 8371bc21-c9d6-45b4-95dc-70fe6883fa25
v
Vapi Support
04/18/2024, 6:25 PM
Hi @ZeroBot.ai, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Vapi Support with any follow-up questions.
Vapi Support
04/18/2024, 6:25 PM
-----------------------------
**While I generate an answer, here are some sources that might be helpful**:
* [Create Phone Call]()
* [List Calls]()
* [Get Call]()
* [Outbound Sales Example]()
-----------------------------
Vapi Support
04/18/2024, 6:25 PM
### Answer
The "unknown-error" ended reason indicates an unspecified issue occurred during the call process. While the exact cause isn't detailed in the information provided, it could relate to a variety of factors outside of common error definitions. For specific details and troubleshooting, it's best to consult Vapi's support directly.
z
ZeroBot.ai
04/18/2024, 6:30 PM
I'm hoping that we're not missing out on phone calls which could be potential clients
s
Sangy
04/18/2024, 7:30 PM
following. i had the same issue and same concern.
re-iterating from my chat with @Sahil , call logs would be super importnt for root-causing, fallbacks etc etc...