Every call hangs up with endedReason = "customer-d...
# support
Every call I run (outside of web calls in the Vapi dashboard) ends prematurely within ~30s of the call with call ended reason "customer-did-not-answer". The call will be answered though, and there will be many back and forths before the call ends, seemingly randomly. Most recent instance of this is call ID 48fcbad6-f0bd-4ef8-8a02-61989569c0a3
Hi @jeffwinkle, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Vapi Support with any follow-up questions.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Get Call]() * [List Calls]() * [Create Phone Call]() * [Inbound Support Example]() -----------------------------
### Answer It appears you're encountering an issue where calls end prematurely with the reason "customer-did-not-answer," despite active engagement within the call. This behavior isn't directly addressed in the provided documentation, suggesting it may be an unexpected or unique issue. For resolving this specific problem, consider checking your call setup configurations and ensuring that all settings are correctly implemented as per Vapi documentation. Additionally, examining the call logs and configurations for any discrepancies that might lead to this issue could be beneficial. For further assistance and a more detailed investigation, I recommend reaching out to Vapi support directly at [Contact Us](support@vapi.ai).
Got it. Tagging @User for additional help.