"Unknown-error" and no recording available
# support
what does this mean? did the call happen and not get saved? did not initiate? maybe the call logs will help when available on the dashboard but can u check these in the meantime please? ad6a95aa-a8d1-49d9-9443-e5e4dd45dfef 951c0ef0-43d9-4e54-9121-e6441502d44b
Hi @Sangy, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Vapi Support with any follow-up questions.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Inbound Support Example]() * [Create Phone Call]() * [Outbound Sales Example]() * [Get Call]() -----------------------------
### Answer An "unknown-error" status in a call indicates an issue that prevented the call from completing as expected, but it doesn't specify the exact nature of the problem. It might have occurred due to various reasons not explicitly detailed. The lack of a recording suggests that the call might not have been successfully processed or completed to reach the stage where a recording would be generated and saved. Unfortunately, without direct access to call logs or the system, I can't provide specific details about the calls with the IDs you provided (ad6a95aa-a8d1-49d9-9443-e5e4dd45dfef, 951c0ef0-43d9-4e54-9121-e6441502d44b). The call logs available in the dashboard or direct support from Vapi would offer the most accurate information and assistance for these specific cases. For more detailed inquiries or troubleshooting, it would be best to contact Vapi support directly.
Got it. Tagging @User for additional help.
Can you send me your account email address in the DM so that I can assist you better with it?
sent it via DM
@User Following up from today's OH with @nikhil , here are the call ids which show an unknown error ad6a95aa-a8d1-49d9-9443-e5e4dd45dfef 951c0ef0-43d9-4e54-9121-e6441502d44b As per Nikhil, webcalls should not show unknown-errors, so you will look into the logs.