Sometimes the agent ends my call even though the e...
# support
Hi @DaVenthus, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Function Calling]() * [Call Ended Reason]() * [Create Assistant]() * [Outbound Sales Example]() -----------------------------
### Answer This issue might be related to specific instances where the assistant encounters errors or conditions leading to unintended call termination, despite the
being disabled. The
Call Ended Reason
documentation details various reasons why a call might end, including assistant-related errors or issues within the AI processing pipeline [(1)]() . For instance, issues like
, or even
could potentially cause the call to end unexpectedly. Additionally, there might be specific circumstances under which the assistant could interpret conditions in a way that triggers call termination. If you're encountering this issue frequently or under peculiar conditions not documented, it may warrant further investigation into the assistant's logic or error handling mechanisms. Given the information provided, the best course of action would be to review your assistant's configuration, particularly focusing on any error handling or conditions that might inadvertently trigger call termination. If the problem persists and doesn't align with the documented reasons for call endings, consider reaching out to the platform's support or community forums for further assistance or to report a potential bug.
call_id pls
Thanks for your response Sahil! I don't have a particular call id at hand at the moment. But next time I test (tomorrow) i'll be sure to send you one 😄
It seems to no longer occur anymore. I think it might have been realted to an issue in my own backend and when geting faulty responses it would hang up
I've now fixed my backend and haven't noticed any issues