Over Billing Limit. - Error
# support
s
I recently updated my billing limit via the billing page, but I'm still encountering an error when attempting to use the assistant. Could you please assist with this issue? Thank you!
v
Hi @Sergio S, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Billing Limits]() * [Server Events]() * [List Assistants]() * [Dashboard]() -----------------------------
### Answer It appears you are encountering an issue similar to one discussed in a Discord forum post, where a user updated their billing limit but continued to face errors when using the assistant. The discussion suggested several steps for troubleshooting, including verifying the billing limit increase on the dashboard, re-entering credit card information, and trying a different credit card if the issue persists [(1)]() . If these steps do not resolve your issue, it's possible that the change might not have fully updated on the backend, despite the adjustment made on the billing page. This was hinted at in another user's experience shared on the Discord forum, and swapping to a different payment method resolved their issue. Please try these suggestions and see if they help in resolving the billing limit error you're experiencing.
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
s
Trying another credit card and switching back to the card I was using solved it.
p
I've been trying to fix this for hours. You say you just switch up the card and that's it?
s
Yup