Over Billing Limit
# support
Hey peeps, when a call is made it says over billing limit, I have a card added, the limit is now $50 and it still the same message Open ai account has sufficient funds also Please advise
Hi @Tarek Maximus, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Billing Examples]() * [Billing Limits]() * [Pricing Overview]() * [Estimating Costs]() -----------------------------
### Answer When you encounter the "over billing limit" message despite having updated your billing limit and ensuring sufficient funds in your OpenAI account, it might be related to how billing limits are managed within Vapi. Even after updating your billing settings on Vapi and OpenAI, it's essential to confirm that the changes have taken effect properly. According to Vapi's documentation, you can set billing limits in the billing section of your dashboard, and it's also possible to exceed these limits under certain conditions, leading to errors being displayed [(1)]() . Additionally, while OpenAI charges are separate, ensuring that both your Vapi and OpenAI accounts are properly funded and configured is crucial since Vapi utilizes provider services (like OpenAI) for its operations. However, if the issue persists, it might be a case that requires a deeper look into your account settings or possibly a delay in the update of your billing limit settings. Since direct troubleshooting based on the provided sources might not fully resolve your specific issue, I recommend verifying your billing limit settings again and ensuring that the update has been properly saved. If the problem persists, it might be beneficial to directly check with the platform's support team or the community for any known issues or delays related to billing limit updates.
Have updated card and saved properly
Got it. Tagging @User for additional help.
@Tarek Maximus can you send me the account email address in DM?