VAPI having trouble pressing keys on dialpad
# support
r
Can't get VAPI to press numbers on the keypad even with dtmfFunctionEnabled. Anyone have experience successfully doing this?
v
Hi @rr9612345, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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### Answer I'm sorry for the confusion, but it seems there might have been a misunderstanding regarding the functionality within Vapi. According to the documentation provided, Vapi supports functions such as
transferCall
,
endCall
, and
dialKeypad
for interacting with calls in various ways [(1)]() . However, the term
dtmfFunctionEnabled
does not appear in the provided information, which might be the source of the issue you're experiencing. For implementing the action of pressing numbers on the keypad, you should use the
dialKeypad
function when it's enabled on your assistant. This function allows the assistant to enter digits on the keypad during a call, which is likely what you're looking to achieve. If you're still having trouble, please ensure that the
dialKeypadFunctionEnabled
setting is properly configured for your assistant. Unfortunately, the specific details on enabling this setting or troubleshooting related issues aren't covered in the provided documentation. For further assistance or clarification, reviewing the official documentation or reaching out to the Vapi support might provide more directed help for your specific use case.
r
Sorry, I meant that dialKeypadFunctionEnabled is already there, but it doesnt worm still
v
Got it. Tagging @User for additional help.
r
Is there anything else that I'm missing?
s
As per I know, there are some issues with dmtf tone but will recheck from the team and will get back to you
It would be best if your could ask this question on Office Hours https://discord.com/events/1211482211119796234/1236504155896676404/1238543577907200000
r
Do you know what the actual issues are?
s
You can ask this question in OH. Today, our cofounder will be there who can provide you exact answer.
r
is this still happening?
s
Yeah
you can join now
a
Hey @Sahil @rr9612345 did this ever get resolved?
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