Tarik
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05/10/2024, 7:04 PMend-of-call-report
event can be used to process the call's outcome, including examining the call summary [(1)]() .
2. **Server Logic**: Upon receiving the call summary, your server logic checks for specific phrases indicating customer acceptance.
3. **Make Integration**: If acceptance is confirmed, your server then makes a request to Make (or directly to an SMS provider like Twilio) to send an SMS to the customer's phone number. This step might involve using webhooks or an API provided by Make or the SMS service.
4. **Sending SMS**: The Make scenario or SMS provider API is configured to send an SMS to the customer with the desired message.
Keep in mind that while Vapi provides the backend infrastructure for voice interactions, automating SMS based on call summaries requires external integrations and custom logic on your part. No direct documentation link within Vapi's current documentation provides a step-by-step guide for this specific workflow, but you can leverage the mentioned components and external tools to achieve your goal.
For integrating external servVapi Support
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