automatic outgoing sms after successful call
# support
t
So I want to know how to automatically send an outgoing SMS after a successful call. if we look at vapi's call logs we can read the summary of the call. Is there a way we can link this summary to an application like make and if it says in the summary that the customer has accepted to receive an SMS, it will automatically be sent.
v
Hi @Tarik, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [List Phone Numbers]() * [Web SDK]() * [List Calls]() * [Delete Phone Number]() -----------------------------
### Answer Vapi does not directly automate sending SMS messages after calls based on call summaries within its functionality as documented. However, you can implement this feature by integrating Vapi with external services like Make (formerly Integromat) and SMS providers such as Twilio. The process involves using Vapi's ability to trigger a function call to your server after a call ends. Your server can analyze the call summary and, based on specific criteria (e.g., customer's acceptance in the call summary), initiate an action in Make to send an SMS via Twilio or another SMS provider. Here's a general outline of how you could set this up: 1. **Post-Call Server Trigger**: Utilize Vapi's server events to trigger a function call to your server after a call ends. The
end-of-call-report
event can be used to process the call's outcome, including examining the call summary [(1)]() . 2. **Server Logic**: Upon receiving the call summary, your server logic checks for specific phrases indicating customer acceptance. 3. **Make Integration**: If acceptance is confirmed, your server then makes a request to Make (or directly to an SMS provider like Twilio) to send an SMS to the customer's phone number. This step might involve using webhooks or an API provided by Make or the SMS service. 4. **Sending SMS**: The Make scenario or SMS provider API is configured to send an SMS to the customer with the desired message. Keep in mind that while Vapi provides the backend infrastructure for voice interactions, automating SMS based on call summaries requires external integrations and custom logic on your part. No direct documentation link within Vapi's current documentation provides a step-by-step guide for this specific workflow, but you can leverage the mentioned components and external tools to achieve your goal. For integrating external serv
ices and handling SMS, you might want to explore the documentation of the respective services (Make, Twilio) and consider their capabilities in webhook handling and API calls for automating SMS notifications.
Got it. Tagging @User for additional help.
t
i use vonage
is it possible on voyage aswell?
and can i have same on make because i checked and pipedream doesnt support vonage
s
If make.com support it then yeah you can make it.
t
do you have like an example
v
Got it. Tagging @User for additional help.
s
nope