how does the knowledge base get used? I tried prompting it about the KB but it doesn't seem to get the data https://cdn.discordapp.com/attachments/1211484481848873020/1238641244729638952/Screenshot_2024-05-10_at_4.57.45_PM.jpg?ex=6640060d&is=663eb48d&hm=8efded9c0d9062bfcff14e6df026853e4d8a25f294252be4a913c7ae55eb7897&