assistant does not answer
# supporte
ema
05/13/2024, 8:33 PMassistant does not answer, once he said hello, he do not get my question and do not respond!!
any help pls
v
Vapi Support
05/13/2024, 8:33 PMHi @ema, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
05/13/2024, 8:33 PM### Answer
If your assistant is not responding after the initial greeting, it could be due to several reasons, such as a problem with the assistant's configuration, an issue with the voice recognition system, or a delay in processing your request. Here are a few steps you can take to troubleshoot and potentially resolve the issue:
1. **Check Voice Recognition**: Ensure that the assistant is accurately capturing your voice input. Issues with microphone permission or poor audio quality can affect recognition.
2. **Review Assistant Configuration**: Verify the assistant's settings, particularly those related to voice input handling and response triggers. If your assistant is expecting a specific type of input or is configured to wait for a specific cue, it may not respond as expected.
3. **Inspect Assistant Logs**: If possible, review the assistant's activity or error logs for any indications of what might be going wrong. This can provide clues to the nature of the issue.
4. **Test with Simplified Prompts**: Try using simplified or different prompts to see if the issue persists. This can help identify if the problem is with specific types of requests.
5. **Check for System Delays**: In some cases, the assistant might be experiencing a delay due to processing or network issues. Waiting a bit longer or retrying the request might yield better results.
6. **Dynamic Variables**: If you're using dynamic variables in your assistant's messages or prompts, ensure they are correctly set up and passed to the assistant. Misconfiguration can lead to unexpected behavior or responses [(1)]() .
Unfortunately, without more specific details on how your assistant is set up or the exact nature of the problem, these general steps are the best starting point for troubleshooting. If the issue continues, reviewing the documentation or
Vapi Support
05/13/2024, 8:33 PMseeking community advice, like in Discord channels, might provide more targeted insights.
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swetty
05/13/2024, 9:26 PMhey, not with the team but a fairly experienced user here.
The first message I believe gets directly sent to the voice model, so that's why you're hearing the first message. But in my experience, when the LLM can't be reached (so if an LLM provider is experiencing an outage, an API key doesn't work, or if you're using a custom LLM server and it isn't connecting) then you often get the behaviour that you're describing.
So the problem is likely that the LLM isn't being reached or has a really high delay for one reason or another. I haven't had this happen but I suppose it's also possible to see a similar issiue if the transcriber was down or if your mic on the web interface was blocked or something. If you look at the call logs and there was an error the logs will generally say if it's having a problem connecting.
Hope this helps you debug
swetty
05/13/2024, 9:30 PMI also have noticed divergent behaviour when doing a phone call vs. web interface, so try have it giving you a call as a really simple test to make sure it isn't something with your browser.
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Sahil
05/14/2024, 7:14 AMcall_id pls
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