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Terrible german Voice
# support
w
hey guy, have you changed anything? the use of a german voice is terrible. It used to work really well a short time ago. now the voice assistant can't even pronounce "Pizza Vulcano" (it was already working fine). The result is "Pizza Vau...ul...cano". Or for "pasta dishes" it now says "N...udelgerichte". This is completely useless. I use 11labs / a professional voice (y8FeN9lFTEmQOYCaE07F) / Deepgram / de / Nova2 / eleven_multilingual_v2 / What am I doing wrong? Thank you!
v
Hi @WDGrimm, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Web Calling]() * [Dashboard]() * [Billing Examples]() * [Introduction]() -----------------------------
### Answer It sounds like you are experiencing issues with the Text-to-Speech (TTS) output for the German language. Here are a few steps you can take to troubleshoot and potentially resolve the issue: 1. Check your TTS Provider and Voice Configuration: Ensure that your TTS provider and the specific voice ID are set up correctly. For ElevenLabs, you might want to verify that the voice ID 
y8FeN9lFTEmQOYCaE07F
is still functional and correctly set:
Copy code
json
   {
     "voice": {
       "provider": "elevenlabs",
       "voiceId": "y8FeN9lFTEmQOYCaE07F"
     }
   }
2. Review your Speech-to-Text (STT) Configuration: Ensure that Deepgram is correctly configured for German (
de
) using the 
Nova2
model. Any misconfiguration here might lead to incorrect transcriptions that can affect the TTS output.
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json
   {
     "transcriber": {
       "provider": "deepgram",
       "model": "nova-2",
       "language": "de"
     }
   }
3. Update Provider Keys: Check that your provider keys for ElevenLabs and Deepgram are up to date in your Vapi dashboard: - ElevenLabs Provider Key: Update your [ElevenLabs key]() - Deepgram Provider Key: Update your [Deepgram key]() 4. Monitor for Updates or Known Issues: Sometimes, providers might have temporary issues or updates that can affect performance. Ensure there are no known issues with the providers' services. If issues persist, it might be helpful to test with another TTS provider like Azure, which supports a wide range of languages and accents, including German:
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json
{
  "voice": {
    "provider": "azure",
    "voiceId": "de-DE-ConradNeural"
  }
}
Reconfiguring your assistant in the Vapi dashboard following the steps in the [Assistant Setup guide]() may also help in ensuring everything is correctly set. For further information on setting up multilingual support, you can refer to the [Multilingual Support documentation]() [(1)]() .
Got it. Tagging @User for additional help.
s
We are looking into it. There seems to be something wrong with 11labs.
m
@Sahil We have the same pronunciation problem in French, even with other voice providers. The AI seems to pronounce word by word and then says gibberish. The problem appeared today, and when we look at the logs, we see a sequence of voice input and model output word by word or character by character in a chain.
w
I can confirm that behaviour…
s
Nikhil and Jordan is online and they will be pushing the fix within very soon.
@WDGrimm @mich can you please test once?
m
@Sahil thanks, it’s fixed
w
@Sahil thanks - fixed also on my side
b
@Sahil i have the same issue in french and the link you shared isn't working anymore. Is there a fix? https://docs.vapi.ai/multilingual#multilingual-support
@WDGrimm is this still an issue for you ? having the same problem in french
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