11labs no audio on call
# supportj
Jotham
05/17/2024, 2:51 PMCall_id: a058e373-f39d-465e-b5cb-2abde8d2e5e1
at 20 second mark 11labs went silent through the phone line, but looking back on the recording it shows her speaking.
v
Vapi Support
05/17/2024, 2:51 PMHi @Jotham, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
05/17/2024, 2:51 PM### Answer
It appears that this issue may be related to a problem with ElevenLabs where voice output is not transmitted correctly during a call. This kind of issue has been noted in some cases where the audio from ElevenLabs did not function as expected on the call, despite the recording indicating otherwise [(1)]() .
For resolving this specific incident, I recommend reviewing the detailed call logs and settings for any discrepancies that might explain the audio dropout. If the problem persists, it might be useful to check for any updates or settings adjustments related to ElevenLabs on your Vapi platform.
If you need further assistance, considering the detailed nature of the issue, I suggest looking into the system logs or the configuration of the voice settings used in your Vapi assistant setup.
a
A. Salem
05/17/2024, 2:54 PMI think there’s a problem with 11 labs, I had the same issue yesterday
A. Salem
05/17/2024, 2:54 PMBut it got fixed hours after
A. Salem
05/17/2024, 2:55 PMOn its own
j
Jotham
05/17/2024, 2:55 PMhmm yea, the next call after worked fine
a
A. Salem
05/17/2024, 2:56 PMYeah most likely its on 11labs’s side
A. Salem
05/17/2024, 2:56 PMSo i’d talk to their support
s
Sahil
05/17/2024, 4:22 PMIt was a twilio websocket issue on which we have been working for the past week. We have managed to minimize it as much as possible, and we are currently working on a complete fix. It is expected to be done by the end of next week.
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