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How am I using 11labs wrong
# support
s
I'm trying to get the Sara - Clear And Emotive voiceId but I'm getting the couldn't set assitant error "voice": { "provider": "11labs", "voiceId": "RPjdhczEQxGUjjppCV9U" },
v
Hi @Sage 🐧, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Inbound Calling]() * [Web Calling]() * [Dashboard]() * [Get Call]() -----------------------------
### Answer It seems you are encountering an error with setting up the 11labs voice provider. This could be related to an incorrect or unavailable 
voiceId
. To ensure you are using the correct parameters: 1. **Check the Voice ID**: Make sure that the 
voiceId
you are using, "RPjdhczEQxGUjjppCV9U", is correct and valid on the 11labs platform for the voice you intend to use. Voice IDs can sometimes change or may be specific to certain accounts or settings. 2. **Provider Keys**: Ensure that your provider keys for 11labs are correctly set up in your Vapi dashboard. This is crucial for authenticating and utilizing third-party services like 11labs [(1)]() . 3. **Error Handling**: The "couldn't set assistant" error typically indicates an issue with the configuration on the Vapi side or a communication error with the 11labs service. Review the assistant's setup in your Vapi dashboard, particularly focusing on the voice configuration, to ensure that all fields are correctly populated and that there are no mismatches or typos [(2)]() . If these steps do not resolve the issue, it might be beneficial to check directly with 11labs to confirm that the voice ID is currently active and available for use. Additionally, reviewing any logs or error messages provided by Vapi during the setup process could offer more insights into what might be going wrong.
s
call_id pls
s
f627e6db-febb-4527-8e5a-c484579ba099
@Sahil
s
Can you send me a latest call_id?
s
Copy code
messageCollection
type    assistant-request
callCollection
id    8d9c63ad-dc58-477e-89b3-932fc629a32b
Where's that?
did i get the right one?
s
s
Ok
8d9c63ad-dc58-477e-89b3-932fc629a32b
This is the latest I just ran this
I've now found a great voice from the 11labs library, I put in the ID, but not sure if I need my api key in there too or not.
Copy code
"voice": {
        "provider": "11labs",
        "voiceId": "XfNU2rGpBa01ckF309OY",
      "headers": {
        "Authorization": "Bearer 11labs_api_key"
      }
s
You need to add your key in the provider key section as well as you need to be paid customer otherwise it will not work.
s
where's the provider key section and paid customer of what?
s
Paid customer of 11labs and provider key section is in vapi dashboard
s
Okay I'll try
@Sahil are you sure I need to be a paid member of 11labs to use the api? Because it shows here that freemium users have api access https://cdn.discordapp.com/attachments/1242161621485355120/1242266296314364004/image.png?ex=664d3625&is=664be4a5&hm=860787eb137085557af0926001abbd038be8d34682423a2148ebdd19aaca79e9&
s
Yes you need it.
s
I put in the api in the dashboard and it didn't work (as a free user) Could it be because I'm creating the assistant in make.com and need to place the api key in there or do I have it in the right place
s
You need a PAID Subscription then only 11labs will work otherwise use our credentials but you won’t be able to use custom voice.
s
How do I use the vapi credentials?
You were right! It works now
v
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
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