Twilio inbound: Ended Reasonphone-call-provider-cl...
# support
a
Could you please explain what happened here, and how likely this is to happen. Cheers. Call ID 8223ef37-c2ac-4fef-bfbc-1f7b1c45a3e9 https://cdn.discordapp.com/attachments/1242443123708395644/1242443123943014471/image.png?ex=664ddad4&is=664c8954&hm=3db8cfd94041d421a98487d0f2f692d301f057d45b5542c7f938214ecf4eb497&
v
Hi @AiBizBox, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Call Ended Reason]() * [Create Phone Call]() * [List Calls]() * [Phone Calling]() -----------------------------
### Answer The "phone-call-provider-closed-websocket" ended reason signifies that the connection with the call provider was unexpectedly closed. This could occur for a variety of reasons, such as network issues, configuration errors, or timeouts from the provider's side [(1)]() . While the specific likelihood of this happening isn't quantified in the documentation, it can occur under circumstances where the call provider's websocket connection is unstable or improperly configured. Ensuring stable network conditions and proper configuration according to the provider's guidelines might help mitigate such issues. For a detailed breakdown of all possible call termination reasons, you can refer to the detailed documentation on call ended reasons.
Got it. Tagging @User for additional help.
s
Looked into it. Twilio closed the connection with an error code 1006 that is linked to network issue like the client becoming offline due to, for example, the local device losing network connectivity
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