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Inbound calls Not Working
# support
w
#inbound The inbound call number is not working. There is no call ID because it says that the call cannot be completed as dialed at this time. The number is 334.292.4797. The phone number ID is 94f47225-9f6a-4f77-b03d-988d08980a46.
v
Hi @William Green, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Create Phone Call]() * [List Calls]() * [Outbound Calling]() * [Inbound Calling]() -----------------------------
### Answer Sorry, I wasn't able to find any information about your question. You can get more help at [Contact Us](support@vapi.ai).
s
Can you add a loom video?
w
How do you do that from a phone?
Standby
Downloading from app store
Loom video
It dd not get the audio. It simply sad that the number cannot be completed as dialed
s
Can you send me your call_id?
w
There is no call ID. It does not get the Vapi. It simply says "The number that you called cannot be completed as dialed. Please try your call again later"
The issue is with the number
Outbound works
Inbound does not
Call the number 3342924797 and you will see what happens
s
Then can you send me your account email address and did you set up inbound assistant from the dashboard?
w
Account email wagreen@william-delaney.com
The nbound call has been workng for about a week
It stopped working today
I did not change anything
It was set up correctly
Been testing for a while
BTW, I can call VAPI from the dashboard fine
The assistant is fine
The number s the issue
The assistant n my account is AIAS Inbound - Demo
Any update?
s
There is no error log. Can you remove and add the number with inbound assistant once more?
j
What phone provider? I've had an issue before with vonage, it was something on their end
w
It's working now. Thanks.
I do believe that it was on the phone providers end
I thought that there would have been a lot of other people
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