----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Inbound Support Example]() * [Function Calling]() * [Call Ended Reason]() * [Call Forwarding]() -----------------------------

### Answer It sounds like the unexpected call transfers might be related to how the assistant's model is configured to handle the conversation, particularly regarding triggering functions like

transferCall

. In cases where the assistant unexpectedly transfers calls, it could be due to the system prompt or model settings that misinterpret user intents or prematurely trigger call transfer functions. It's important to review the assistant's configuration, especially the

messages

and

functions

sections in the model definition. You might want to ensure that the conditions under which the

transferCall

function is triggered are clearly defined and appropriate for your use case [(1)]() . If you continue to experience issues, you may consider adding more refined conditions or checks before the assistant decides to transfer a call, ensuring that it aligns better with the intended user interactions. Additionally, examining the conversation transcripts in detail to identify any patterns or specific phrases triggering the transfer could be helpful. If the problem persists, you may need to adjust the model's configuration or the system prompt to handle user intents more accurately. For detailed guidance on configuring these functions and handling call transfers, please refer to the Function Calling documentation.

Got it. Tagging @User for additional help.