hey all have a implementation best practices question for all you have a client with inbound call the call has two objectives 1 or the other booking a valuation booking a viewing each scenario has a different script of course. Now best practice would this to be just stuff it into the prompt with different sections in the prompt for each scenario? and direct to that section in the prompt based on some initial questions? Or the client suggested we load the different scripts into the kb and then tell the AI to get information about the scenario referencing x kb in the prompt. I guess in his mind to save on the prompt window. Any thoughts best way to handle this? Thanks.