----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Create Phone Call]() * [List Calls]() * [Outbound Calling]() * [Get Assistant]() -----------------------------

### Answer It appears that the issue you are encountering with the call disconnecting prematurely might be related to how the assistant is handling input during the call. The log indicating "the customer did not answer" suggests that the system might be expecting a prompt response which it is not receiving. To address this, you should ensure that the assistant is configured correctly to handle the input types expected by the voice server. This can include configuring the assistant to recognize when to send DTMF (Dual-tone multi-frequency) tones, which simulate the pressing of keys on a phone keypad. You might need to look into the

dialKeypadFunctionEnabled

configuration to ensure it is set to

true

, allowing the assistant to interact with systems that require keypad input. Additionally, check the

firstMessageMode

to ensure the assistant starts the conversation correctly and listens for input properly. For a deeper investigation and adjustment, you might need to modify the assistant settings directly in the Vapi dashboard or via API to ensure it aligns with the requirements of your specific use case [(1)]() . If these adjustments do not resolve the issue, it could be beneficial to review the detailed call logs and settings through the respective endpoints provided in the Vapi documentation [(1)]() [(2)]() . This can provide further insights into what might be causing the premature disconnections and how to adjust the assistant's configurations to prevent it. --- [(1)]() : [Create Phone Call]() [(2)]() : [Get Call](https://docs.v

api.ai/api-reference/calls/get-call)

It will solve your issue.

@User 🙏