AI Voice Caller Issues?
# supportm
Marcus Reis
05/25/2024, 9:11 PMHello,
I had a strange experience during a call, and it seems like VAPI is not functioning properly. Here's a section of the transcript from a call of a potential client:
Transcript:
AI: Alright, William. It sounds like you're looking at updating your kitchen and possibly the got bathroom it has. Well, so you're looking to let's update, arrange your a kitchen consultation, and with possibly our the expert bathroom. As Wilwell Silva. Um, to discuss how the about we best set options up for your consultation property with. Our could expert you, please. We'll provide Silva your email to address for discuss your appointment renovation details plans. In Detail.
User: Yeah. There's it's xxxxxxxxxxxxxx
AI: Alright, William. Let's go ahead and set up a consultation with our expert Will Silva. Got it too. Discuss your Thanks Kitchen 4. And that bathroom renovations information. Uh, could so you. Please god provide it to your move email, William, forward address? So so with we, Setting can your send you the looking to update up a consultation appointment details. Your kitchen and with our expert. Possibly your bathroom, Williams. Let's arrange Silva a consultation with could our expert you will please provide to your discuss the email best options for address?
User: I have 1 specific question. So if I wanna go outside the the contact that you provide me, Would that be possible? To speak with you about something else.
AI: Sure, William. You can reach us at info at 4 Canadians dot c a, or call us at plus 1. I understand 647, William, 327. If 958, you 6 have. For any any other specific inquiries questions, or now need further could information you please feel provided for your to email ask address. So I'm here to help. We can proceed with scheduling your Consultation.
User: Just give me a moment. I gotta speak with a friend.
As you can see, the AI is mixing up phrases and not making much sense. Is anyone else experiencing similar issues today?
Thanks,
Marcus
v
Vapi Support
05/25/2024, 9:11 PMHi @Marcus Reis, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
05/25/2024, 9:11 PM### Answer
Hello Marcus,
It seems like the AI you interacted with during the call didn't function as expected, leading to responses that were incoherent and not contextually appropriate. This can happen due to a variety of reasons such as issues with the model's understanding of the context or errors in the orchestration layer that manages dialogue flow.
Vapi is designed to handle complex conversational flows and interruptions gracefully, ensuring that the conversation remains coherent and contextually appropriate [(1)]() . It's possible that there was an issue specific to the instance or setup you were interacting with.
If this problem persists, it might be beneficial to review the configuration and ensure that everything is set up correctly. Checking logs and debugging information for errors or unexpected behavior during the call could provide further insights. If you're integrating Vapi into your own applications, ensuring that the server URL and any custom logic or function calling are correctly configured is also crucial [(2)]() .
For immediate resolution or deeper investigation, I recommend reaching out directly to the support team or consulting the detailed documentation and community resources provided by Vapi.
I hope this helps address your concerns!
s
Sahil
05/26/2024, 8:50 AMCan you send me your call_id along with your assistant_id?
m
Marcus Reis
05/26/2024, 4:03 PMcall_id: 9ba1b046-48ca-4cbd-ad1c-cff4102aac05
assistant_id: 4bc33821-53bb-4a83-8563-a49f1686a209
s
Sahil
05/26/2024, 6:34 PMCan you also pinpoint the exact timestamp of the audio recording? Also, can you recheck it and lmk if you are still facing this issue cause we pushed couple of changes.
m
Marcus Reis
05/26/2024, 10:00 PMthe worst parts of the conversation are between 0:45 to 1:18 and 1:23 to 2:00. I haven't tried it yet, this was pretty frustrating.
j
JM
05/27/2024, 6:12 AMAdding to this to say I also experienced something similar. Examples from the transcript of my call:
"AI: ...Regular reinforce the importance of human factors training could staying aware reinforce the "the importance of" can also staying alert, provide practical strategies for and recognizing potential distractions. reinforce the "the importance of" can also staying alert, provide practical strategies for and recognizing potential distractions. What managing distractions about implementing a system? What wear workers regularly check? Do you think about implementing in with each other a practice, or have wear workers scheduled breaks to help maintain focus? Go back three steps in their procedure if they get distracted..."
As you can see, it started to speak nonsense.
Call ID: 3cbc9360-94f9-4c59-ad88-080f4976343e
s
Sahil
05/27/2024, 7:18 AMCan you please create a new support thread along with the latest call_id and timestamp of the recording.