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Help Needed with Vapi Assistant IDs Not Found
# support
d
Hi everyone, I'm experiencing an issue with Vapi where it seems that the assistant IDs I am using are not being recognized, even though I am certain that they exist. Here's the situation: - When I try to update these assistants using Vapi's API or integrate them with Make.com, I receive a "Not Found" error with status code 404. What I've tried so far: 1. Verified the assistant IDs in my Vapi account to ensure they are correct. 2. Used both the Vapi API and Make.com to attempt updates, both returning the same error. 3. Listed all assistants in my account to double-check, and the IDs I have do not show up in the list, despite my certainty that they exist. I'm not sure what else to try at this point and would really appreciate any help or advice on how to resolve this issue. Has anyone encountered a similar problem or has any suggestions on what I might be missing? I have recently added a new member to my organization and am wondering if that some how is affecting the api (I am new to all this so not sure if that's possible but that's a hunch) Update: another piece of info I can add to this is that when I try to create assistants through API, it says successful but I never see them on my dashboard, however when I list assistants, it says they exist even tho i can't see them while at the same time the assistants I know for sure exist (the 3 listed above) aren't listed Thanks in advance for your support!
v
Hi @Doug, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Get Call]() * [Call Ended Reason]() * [Get Assistant]() * [Update Assistant]() -----------------------------
### Answer It sounds like you are facing a challenging issue with assistant IDs not being recognized in your Vapi account. Here are a few steps and checks you could consider to potentially resolve this issue: 1. Double-Check Assistant IDs: Ensure that the assistant IDs you're using are correct and belong to the current Vapi account environment you are logged into. Sometimes, IDs might not be recognized if there are environment mismatches (e.g., production vs. development). 2. Permissions Check: Since you've mentioned adding a new member to your organization, it's possible that there might be permission-related issues affecting the visibility or accessibility of certain assistants. Verify that both your account and the new member have the appropriate permissions to access or modify these assistants. 3. API Endpoint Usage: Ensure that you are using the correct API endpoint and method for updating or listing assistants. Here's a generic format for listing assistants using the Vapi API:
Copy code
bash
   curl --request GET \
   --url https://api.vapi.ai/assistant \
   --header 'Authorization: Bearer <token>'
4. Consult Documentation and Support: If the above steps do not resolve the issue, it might be beneficial to consult the Vapi documentation or reach out to their support team for assistance tailored to your specific scenario and account setup. By following these steps, you should be able to better diagnose and potentially resolve the issue with unrecognized assistant IDs in your Vapi account. If the problem persists, professional support from Vapi would be the next recommended step.
s
This is really strange, can you please record a loom video and send it to me?
d
Yes! I'll pm you
v
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
r
Hi not sure if this is solved. I'm facing the same issue too. Tested on make and postman, both returns Not Found with statusCode 404
s
Most likely, you are using the wrong token key. Additionally, please create a new support ticket.
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