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Call ended abruptly with "unknown error"
# support
v
Hi @Will, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
w
Call ID f350a360-bfdd-4288-af13-75a29ab38442. Call ended suddenly with no description beyond "unknown-error". How come?
v
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Call Ended Reason]() * [Create Phone Call]() * [Get Call]() * [List Calls]() -----------------------------
### Answer The "unknown-error" as an ended reason indicates that an unexpected error occurred during your call, and the specific cause is not identified by the system. This type of error is usually investigated on a case-by-case basis to identify the underlying issue [(1)]() . For further assistance, you can contact support with your 
call_id
(f350a360-bfdd-4288-af13-75a29ab38442) and account details, and they will investigate the matter.
Got it. Tagging @User for additional help.
w
@User Any idea why?
t
We can confirm that the calls are going through. We've Twilio recordings on our side, just the front end is showing 'unknown error'. To be noted: We didn't receive any callbacks from Vapi for these calls as well, although the calls went through a-ok.
Affected calls: f350a360-bfdd-4288-af13-75a29ab38442 c9e56749-d2f9-42e6-8141-ee4d75d1a978 b5bb80fd-d853-4b4b-887a-e90a0adb3da0
s
@tekkie can you please create another support thread?
t
Hey Sahil. Will n I work together. Happy to create another thread if that’s helpful.
s
I checked all the call logs for these call_ids, and all of them worked correctly. There was no issue during the call. However, I am checking with the team to understand why it threw an unknown error issue.
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