Provider keys not displayed on account settings?
# support
s
I thought i was using my own open ai and deepgram api keys. which would explain why my STT and LLM costs are 0 in call logs. but i dont see any api keys in the account page https://dashboard.vapi.ai/keys? is this a bug?
v
Hi @Sangy, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Inbound Calling]() * [Outbound Calling]() * [Dashboard]() * [Web Calling]() -----------------------------
### Answer It appears that the issue you're encountering with not seeing your provider keys on the account settings page might be related to how the keys are managed within the Vapi dashboard. If you initially set your OpenAI and Deepgram API keys and now cannot see them, it's possible that this could be a display issue or a specific setting in your dashboard configuration. Normally, you should be able to view and manage your provider keys at the link you mentioned. To resolve this, I recommend verifying the following: 1. Ensure that you are logged into the correct account that has the necessary permissions to view and manage API keys. 2. Check if there were any browser issues that might prevent the page from loading correctly, such as cache or cookie problems. Trying a different browser or a private/incognito window might help. 3. If the issue persists, it could be beneficial to contact Vapi's support directly, as they can provide more specific assistance and check if there's an issue on the backend related to your account settings. Unfortunately, there isn't a direct reference in the available documentation about issues with keys not displaying correctly in the dashboard, so these steps are general troubleshooting advice based on common web application behaviors.
Got it. Tagging @User for additional help.
n
same
vouch
s
This is a bug. But, still can you make a loom video I will forward this to the team.
Fixed.
n
yay thanks
s
@User -are you sure? I don't see my open ai key, although i do see deepgram key. i don't have llm costs either from call logs and i get a bill from Open AI, which makes me believe had put in my api key. can u check please
s
Can you provide me your org_id I will remove all the credentials from your account and then you can retry it.
Most probably you might have added some credentials multiple times due go which this is happening
s
wheer can i find the org id?
i just see my email id "sangyh892@gmail.com"
s
I have removed all the credentials can you re-add it and give it a try?
n
this still doesnt work. i can not remove my provider keys
ive had to make a whole new account
s
It is working for me tho can you please send me a loom video?
Also, please create a new support thread.
j
I seem to be having this issue as well
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