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11labs issue pronouncing 0
# support
p
So i hadnt had this problem before but now when using 11labs to read a phone number for example its pronnouncing 0s really weird. 03:59:11:581 88e600f8-c14a-4e27-b4c4-d802ab43846f
v
Hi @Papi, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Web Calling]() * [Inbound Calling]() * [Dashboard]() * [Outbound Sales Example]() -----------------------------
### Answer It seems like you are encountering a specific issue with the ElevenLabs voice synthesis when pronouncing numbers, particularly '0'. Unfortunately, the documentation and information sources provided do not cover specific pronunciation issues with ElevenLabs or any adjustments that can be made directly within Vapi to address this. However, you might consider checking for any recent updates or configurations in ElevenLabs that could influence pronunciation, or consulting directly with ElevenLabs support for specific voice tuning options. For setting up or configuring ElevenLabs voices with Vapi, you can refer to the steps outlined in the documentation [(1)]() . If this issue persists and significantly impacts your application, I recommend reaching out directly to ElevenLabs for more detailed support on voice customization or pronunciation issues.
Got it. Tagging @User for additional help.
s
šŸ”µ 07:59:20:731 
assistant
Final Transcript : I recommend contacting our customer service at 5 else85: 0.48327637 šŸ”µ 07:59:22:413 
assistant
Final Transcript : l1lm4lm4lm4: 0.75523794 This was sent by the LLM model.
p
i dont know where your seeing the above
s
Then, you can do one thing change your voice provider. I mean different voice it should fix the issue.
If Voice Input is correct.
t
@Sahil I also have issues with 11labs, suddenly it starts to whisper....temp is 0.2 token 300....what can cause this?
s
Sent to the 11labs team. Can you also provide me your call_id?
t
ID 93dd4c83-4d52-4ff9-88f9-bfe4f6defcb6
and I have another issue, @Sahil in this call the agent is ending without the following the steps provided in the prompts....if you can check it I'd be glad: 6ae06cad-734f-459e-9bd8-2842a0aed138 (assistant id)
p
ah i found out when i create my vapi agent using the api and dont specify the voice model it default to multilingual. I think this is the cause of my problems.
@Sahil
s
it is more of prompting issue.
If you are using different language other than English you will need multilingual model
p
im using english and wasnt specififying the modal , im using the api to create my agent . it defaulted to multilingual.
s
Okay.
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