Different costs showing on client's side
# supports
SANAVA
05/29/2024, 9:06 PMI set up an account for my client. It's a main account and we are accessing it through the same email. We just noticed that the costs shown on the dashboard differ for both of us even though we are looking at the same agent. For him its showing 22 cents and for me its showing 16 cents. I know that the price on the dashboard is just an estimate but the difference is quite big. Why?
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Vapi Support
05/29/2024, 9:06 PMHi @SANAVA, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
05/29/2024, 9:06 PM### Answer
The discrepancy in the cost estimates displayed on your Vapi dashboard could be due to a few factors:
1. **Dynamic Cost Projections**: The Vapi dashboard provides cost projections that can change based on several factors such as network conditions or specific configurations of your voice pipeline at any given moment [(1)]() .
2. **Cache or Data Synchronization Issues**: Differences in the displayed costs might also result from caching issues or delays in data synchronization between sessions. This is common in web applications where data is dynamically updated.
3. **Dashboard Version**: If one of you has received a dashboard update and the other hasn't, this could also explain the discrepancy. Different versions might calculate or display estimated costs differently.
If the difference persists and is a concern, ensuring that both users clear their browser caches and refresh the page might help. If discrepancies continue, it might be helpful to directly consult the support or technical documentation to understand how these estimates are calculated and why they might differ.
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Sahil
05/29/2024, 9:08 PMAre you using the same prompt? @SANAVA
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SANAVA
05/29/2024, 9:09 PMyes its the exact same agent we are looking at, just he is seeing 22 cents on his computer and im seeing 16 cents.
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Sahil
05/29/2024, 9:09 PMcan you send me both assistant_id
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SANAVA
05/29/2024, 9:10 PM2215d5e3-22b1-464c-89f3-17d50e5116b7
SANAVA
05/29/2024, 9:11 PMits just one agent showing different prices on different computers
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Sahil
05/29/2024, 9:15 PMProvide me both the assistant, so that I can compare the assistant configuration.
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SANAVA
05/29/2024, 9:15 PMwhat do you mean both?
SANAVA
05/29/2024, 9:16 PMIt is just one assistant
SANAVA
05/29/2024, 9:16 PMbut we are seing different prices
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Sahil
05/29/2024, 9:16 PMI mean, assistantID. Where were you seeing 22 cents and 16 cents in the client's account.
Sahil
05/29/2024, 9:16 PMLike just save the assistant
Sahil
05/29/2024, 9:16 PMand provide me assistant ID of both the assistant.