Recording not showing up for a certain call
# support
b
Recording isn't showing up for call with ID '9b45ae55-5a48-4974-b384-7d5fbb7ead5f'
v
Hi @buytslacalls_, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Outbound Sales Example]() * [Create Phone Call]() * [Inbound Support Example]() * [List Calls]() -----------------------------
### Answer To investigate the issue with the recording not showing up for the call with ID '9b45ae55-5a48-4974-b384-7d5fbb7ead5f', you can utilize the List Calls API endpoint to check the details of the call, including whether the recording was enabled and if there were any errors during the call that might have prevented the recording from being saved. Here’s how you can make a request to retrieve details about specific calls:
Copy code
curl
curl --request GET \
  --url 'https://api.vapi.ai/call?callId=9b45ae55-5a48-4974-b384-7d5fbb7ead5f' \
  --header 'Authorization: Bearer <token>'
[(1)]() Ensure you replace
<token>
with your actual authentication token. This request will provide you with the call details, including the
recordingUrl
if the recording was successful. If the recording was not enabled or if there was an error, those details should be visible in the response as well.
Got it. Tagging @User for additional help.
b
^ Tried that and recording still isn't showing up
s
Due to some technical issue, the recording wasn't uploaded for this call. I forwarded it to the Team. It will be fixed.
b
@Sahil it would be huge and we'd greatly appreciate it if you can expedite. we've got a customer waiting on it 😦
@Sahil can we get an update on this? we've got a customer waiting for over 24 hours now
s
This issue is fixed. Like, it was happening because the Supabase standard upload limit is low and is not suitable for uploading large recording files. This was causing the problem. To fix it, we moved to Supabase S3 Upload, which resolves this issue.
b
yeah so is there no way to get the recording then?
of that call
s
Unfortunately, no and sorry for the inconvenience.
h
bearer
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