No summary sent with call report
# support
s
Call id: 836beb47-8921-4532-80f3-158b59326f38 Summary is empty in the GET call report. why did this happen?
v
Hi @Sangy, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Outbound Sales Example]() * [Create Phone Call]() * [Get Call]() * [Call Ended Reason]() -----------------------------
### Answer The absence of a summary in the GET call report could be due to several reasons: 1. Analysis Plan Not Set: If the
analysisPlan
wasn't configured for your assistant or the specific call, no analysis, including the summary, would be generated. This requires setting up an analysis plan that might include a summary prompt in your assistant's configuration. 2. Call Did Not Complete Successfully: If the call ended with errors or didn't complete as expected, it might not generate a summary. This could be checked by examining the
endedReason
in the call details. Common reasons for call termination without complete analysis could include connectivity issues, errors in assistant logic, or other operational interruptions [(1)]() . 3. Summary Generation Issue: There might have been an issue specifically with the generation of the summary, possibly due to the complexity of the conversation or limitations in the current setup of the language models or summary prompts. To further diagnose the reason, you can fetch the details of the specific call using the Get Call API and look into fields like
endedReason
,
analysis
, and the configuration of the
analysisPlan
if any. Here's how you might fetch the call details:
Copy code
curl
curl --request GET \
  --url https://api.vapi.ai/call/{id} \
  --header 'Authorization: Bearer <token>'
Make sure to replace
{id}
with the actual call ID and
<token>
with your authorization token. This will give you more insight into what might have gone wrong or what was missing in the call setup.
Got it. Tagging @User for additional help.
s
Can you check once more?
7 Views