Sangy
05/30/2024, 11:08 PMVapi Support
05/30/2024, 11:08 PMVapi Support
05/30/2024, 11:09 PManalysisPlan wasn't configured for your assistant or the specific call, no analysis, including the summary, would be generated. This requires setting up an analysis plan that might include a summary prompt in your assistant's configuration.
2. Call Did Not Complete Successfully: If the call ended with errors or didn't complete as expected, it might not generate a summary. This could be checked by examining the endedReason in the call details. Common reasons for call termination without complete analysis could include connectivity issues, errors in assistant logic, or other operational interruptions [(1)]() .
3. Summary Generation Issue: There might have been an issue specifically with the generation of the summary, possibly due to the complexity of the conversation or limitations in the current setup of the language models or summary prompts.
To further diagnose the reason, you can fetch the details of the specific call using the Get Call API and look into fields like endedReason, analysis, and the configuration of the analysisPlan if any. Here's how you might fetch the call details:
curl
curl --request GET \
--url https://api.vapi.ai/call/{id} \
--header 'Authorization: Bearer <token>'
Make sure to replace {id} with the actual call ID and <token> with your authorization token. This will give you more insight into what might have gone wrong or what was missing in the call setup.Vapi Support
05/30/2024, 11:09 PMSahil
05/31/2024, 8:17 AM