NOT PUBLISHING UPDATES TO ASSISTANT
# support
c
Hi, a lot of work went into our client's assistant (last night), published yet not saved at all - it is deleting part of the prompt. It has been working fine until today. This is disrupting their business operations. Please help!
v
Hi @Christian, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Delete Assistant]() * [Create Assistant]() * [Update Assistant]() * [List Calls]() -----------------------------
### Answer I'm sorry to hear about the issues you're experiencing with the assistant not publishing updates. It seems there might be an issue similar to what has been discussed in the Vapi community before. Users have reported problems related to saving changes in the function properties of assistants, where changes do not save or publish correctly, especially if multiple changes are made at once [(1)]() . As an initial step, I recommend trying to make changes one by one and saving each change individually before attempting to publish. Also, ensure that the property names, especially "description", are formatted correctly, as it has been identified that specific property names can cause issues. If these steps do not resolve the issue, it might be beneficial to bring this up during Vapi's office hours as discussed by a team member, where direct assistance from the development team can be provided. Please try these suggestions and let me know if the problem persists.
Got it. Tagging @User for additional help.
s
Please hold on for 2hrs we are running a cleanup script to fix this issue.
c
ok!
ok! it currently is not reading from the knowledge base documents I uploaded
s
Can you share any call_id?
c
366c96a1-5a9f-4b31-888a-69c574860a62
it is in spanish, sorry if you don't speak it - but it is not giving me the correct hours from the knowledge base document "KB_Informacion"
last night it worked well
s
I just checked and it is hitting the KB
and it is working properly. You might need to work on prompting part.
c
ok
thank you I'll check
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