I have trouble with live call transfer 😔
The example scenario:
Initial Call Reception:
-AI: "Hi, how can I help you today?"
-User: "Hi, I have questions about your SSA product."
Identify Product Inquiry:
-AI: "Sure, may I have your name, please?"
-User: "My name is John."
Transfer to SSA Sales Department:
-AI: "Thank you, John. I will transfer you to our SSA sales department now."
Call is transferred to another AI specialized in SSA products.
Specialized AI Assistance:
-SSA AI: "Hi John, I understand you have questions about our ASBA SSA grating. What specific questions do you have?"
-User: "Can you tell me about the load-bearing capacity of the SSA grating?"
-SSA AI: "The ASBA SSA grating has a load-bearing capacity of up to 10,000 pounds per square foot. Is there anything else you would like to know?"
Redirect for Other Inquiries:
-User: "Actually, I also have questions about your metal grating products."
-SSA AI: "Got it. We are transferring you to the relevant department for metal grating products."
Call is transferred to the user's Skype.
Transfer to Real Number (User's Skype):
-AI: "Please hold while we transfer your call."
Call is transferred to the user's Skype number.