----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Call Ended Reason]() * [Phone Calling]() * [List Calls]() * [Import Twilio Number]() -----------------------------

### Answer Hello! It sounds like you're experiencing issues with your agent when transitioning from web-based testing to a real phone environment using Twilio. This kind of behavior might be due to several factors, including network variability, differences in audio processing between web and phone environments, or configuration discrepancies. Here are a few steps and considerations to help troubleshoot and potentially resolve the issue: 1. Check Network and Connectivity: Ensure that there are no network-related issues that could be affecting the performance of the calls. Poor network conditions can affect the transmission of audio, leading to poor recognition and response quality. 2. Review Audio Configuration: Differences in audio processing and handling between web environments and actual phone calls can lead to issues. Verify your audio settings in both environments to ensure consistency. 3. Examine Logs for Errors: Review the call logs to identify any specific errors or patterns that could suggest what might be going wrong. You can access the call logs and look for error codes or warnings that might give you more insight [(1)]() . 4. Test with Different Devices: Sometimes, issues might be device-specific. Try testing the call functionality with different devices to rule out device-specific issues. For more detailed analysis, consider examining specific parameters and settings in your Twilio setup that might affect call quality and performance. If necessary, you might also want to consult the [documentation on handling phone calls]() to ensure that your setup aligns with best practices [(2)]() . If the problem persists, it could be beneficial to look into the detailed configurations of how the assistant is set up for p

hone environments, which might differ subtly from web settings. I hope these suggestions help! If you need more specific guidance, checking the exact configurations and logs would be the next best step.

Glad I could be helpful. Feel free to create a new thread with any new questions you may have.

Glad I could be helpful. Feel free to create a new thread with any new questions you may have.