----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Create Phone Call]() * [Get Call]() * [List Calls]() * [Inbound Support Example]() -----------------------------

### Answer To address the issue where the assistant only transfers the call instead of also saving customer details, you may need to adjust the implementation of your assistant's logic. Ensure that your assistant's configuration properly handles both saving details and transferring calls based on the customer's requests. You can use the

function

and

transferCall

types in your tool configuration to manage these actions. Here’s a basic example of how you might structure this:

json
{
  "tools": [
    {
      "type": "function",
      "name": "saveCustomerDetails",
      "parameters": {
        "customerData": {
          "name": "{customer_name}",
          "detail": "{customer_detail}"
        }
      }
    },
    {
      "type": "transferCall",
      "destinations": [
        {
          "type": "assistant",
          "assistantName": "TransferService",
          "message": "Transferring your call now."
        }
      ]
    }
  ]
}

In this setup: - **Function Tool**: This is configured to save customer details. Ensure that your backend service can handle these parameters appropriately. - **Transfer Call Tool**: This tool transfers the call to another service or assistant based on the customer's request. You also need to ensure that the assistant logic correctly parses customer inputs to trigger the right tool. If the assistant prematurely triggers the call transfer, check the conditions set for executing the

transferCall

tool. Unfortunately, without access to backend logs or specific details about the call handling logic set on your Vapi dashboard, I can't provide a precise solution. You might want to review the call logs for the specific call ID provided or check the configuration in your Vapi dashboard to ensure that the tools and conditions are set up correctly. If you continue experiencing issues, consider revisiting the assistant configuration, especially the parts where tools are defined and triggered.

@Sahil can you jump into this one please?

Also, for the save the detail issue sounds like a prompting issue. Can you provide me timestamp in the audio where you faced this issue?