AI Voice Audio Fades to a whisper
# supportc
chia5966
06/03/2024, 2:56 PMCall id: 43b6bafe-b2d2-426b-bcc8-69afc8d78664 listen at around 1:12 sec audo of the AI fades to a whisper and can't hear it. This has happened several times not sure what to do.... cant always repeat it.
v
Vapi Support
06/03/2024, 2:56 PMHi @chia5966, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
06/03/2024, 2:56 PM### Answer
I'm sorry to hear about the issue you're experiencing with the AI voice audio fading to a whisper.
To address this, you might want to review the audio settings and configurations in your implementation. Ensure that there's no dynamic adjustment of volume that might be triggered under certain conditions. Also, checking the logs for any errors or unusual behavior at the time the issue occurs could provide more insights.
If the problem persists, consider adjusting the audio processing settings or inspecting the environmental noise conditions to ensure they aren't influencing the audio output. If none of these solutions resolve the issue, I recommend reaching out to the technical support team with the details of the problem, including the specific call ID and the timestamps, to get more targeted help.
For further guidance on handling voice calls and managing audio settings, you might find sections like "Realtime/Low Latency Demands" in the Vapi documentation useful [(1)]() .
c
chia5966
06/03/2024, 2:58 PMthis is the voice setting i am using: "voice": {
"model": "eleven_turbo_v2",
"voiceId": "andrea",
"provider": "11labs",
"stability": 0.5,
"similarityBoost": 0.75
},
v
Vapi Support
06/03/2024, 2:58 PMGot it. Tagging @User for additional help.
s
Sahil
06/03/2024, 3:20 PMThis issue was fixed. Can you provide me some latest call_id?
c
chia5966
06/03/2024, 6:25 PMthis issue has happened sportadically before... but the first time i thought it was a fluke then it was ok then it happened again a couple days later.. and then i was going a demo on friday and it happened (embarassing) is there something i need to do on my side? I can re-test it again
chia5966
06/03/2024, 6:40 PMstill happening: 8ae31df4-b4b7-462c-a864-0e1e774744d5 listen at around 1:47sec
s
Sahil
06/03/2024, 6:47 PMI listened around the timestamp that you mentioned, I didn't feel anything like whisper thing.
c
chia5966
06/03/2024, 6:48 PMyou dont hear the volume dropping?
chia5966
06/03/2024, 6:48 PMmaybe i got the time stamp wrong..
chia5966
06/03/2024, 6:48 PMlet me replay it
chia5966
06/03/2024, 6:49 PMstart it at 1:40
chia5966
06/03/2024, 6:49 PMand when it gets to 1:50 her voice level noticeably drops
chia5966
06/03/2024, 6:50 PMright at 1:48
chia5966
06/03/2024, 6:51 PMit never used to do that... is it possible the call center noise option doing it?
s
Sahil
06/03/2024, 6:57 PMNope. It might be the issue with the voice provider can you check with other voice provider? FYI Azure has high buzz sound issue.
Sahil
06/03/2024, 6:57 PMit is a bug from their side
4 Views