Subscription Not Active. Status: past_due
# support
r
hi, please help me asap. I cannot have calls at all
v
Hi @Rafał (voicetta.com), I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Update Phone Number]() * [Buy Phone Number]() * [Call Ended Reason]() * [List Calls]() -----------------------------
### Answer It seems like your account has been deactivated due to past-due charges. To resolve this issue, please ensure that your payment details are correctly updated in the billing section. If you've already updated your payment details and are still facing issues, it might be helpful to reach out directly to the support team [(1)]() . For immediate assistance, you might need to directly message the support staff with your account email address, as suggested in the discussions.
Got it. Tagging @User for additional help.
s
You haven't cleared your previous due.
Just send me your org_id
I will send the bill and you can clear it.
r
I don't know the ID. Is the email enough?
s
yup
r
how can i add credit card?
s
Just provide me your email address
r
this si also the "organisation" name @ vapi
s
Check your dm
and remove your email
r
thank you, it is solved
v
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
s
Hey @User I'm having the same problem. I have cleared paid balance but it's not working still regardless.
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