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Add Voice ID Manually
# support
b
Hello, I'm trying to use a specific voice from 11labs, so I checked the option "Add a voice ID manually" in the Voice menu of my assistant, the ID and name are recognized correctly. The problem is that when I want to extend a call, nothing happens, the assistant has to speak and say its first message but the call ends after a few seconds.
v
message has been deleted
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@Balthazar 💻 I'm sorry to hear you're experiencing issues with extending a call using a specific voice from 11labs. To assist you better, could you please provide me with the 
call_id
of the call that ended prematurely? You can find the latest 
call_id
under your call logs. Once I have that information, I'll be able to use the 
find_error
tool to diagnose the problem.
You can continue this conversation by mentioning me in the message.
@Balthazar 💻 I'm sorry to hear you're experiencing issues with extending a call using a specific voice from 11labs. To assist you better, could you please provide me with the 
call_id
of the call that ended prematurely? You can find the latest 
call_id
under your call logs. Once I have that information, I'll be able to use the 
find_error
tool to diagnose the problem.
You can continue this conversation by mentioning me in the message.
@Balthazar 💻 Sweet. Have a great day!
b
In call log i found this message : An error occurred in this call: pipeline-error-eleven-labs-blocked-free-plan. Thanks for assistance
s
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