Can workflow defined in Langchain be applied in VA...
# supportk
kejan
06/07/2024, 3:13 AMI was wondering if a workflow defined in Langchain can be applied in VAPI.
Workflow = First you greet customer, then you ask questions, the next time the customer calls us we retrieve information from the past conversation and apply it, etc.
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Vapi
06/07/2024, 3:14 AMmessage has been deleted
Vapi
06/07/2024, 3:14 AMYou can continue this conversation by mentioning me in the message.
Vapi
06/07/2024, 3:14 AM@kejan
Absolutely! VAPI is designed to support complex workflows, including the one you've described. You can implement a workflow where you greet the customer, ask questions, and on subsequent calls, retrieve information from past conversations to provide a personalized experience.
To achieve this, you would typically:
1. Use VAPI's voice capabilities to greet the customer.
2. Collect information through voice interactions during the call.
3. Store the conversation data securely, respecting GDPR, SOC, and HIPAA compliance.
4. Retrieve the stored information when the customer calls again to tailor the conversation based on past interactions.
If you need assistance in setting up this workflow or have any specific questions about the implementation, feel free to ask!
Vapi
06/07/2024, 3:15 AMGot it. Tagging @User for additional help.
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Sahil
06/10/2024, 9:22 PMIf you provide me some more context then I would be able to help you out with it.
Sahil
06/14/2024, 5:38 PMMarking it as complete as their is no response.
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