Vapi is the Voice AI platform for developers.

Vapi AI

Hi There, 
I am having some issues where 1 in every 3 server messages of the 'End of Call Report' has the transcript as showing 'NULL'. Why would this be?

You can continue this conversation by mentioning me in the message.

<@1154816661963157564>
Hello!

I'm sorry to hear that you're experiencing issues with the 'End of Call Report'. To assist you better, I'll need to check the specific error details. Could you please provide me with the `call_id` of one of the calls where the transcript is showing as 'NULL'? You can find the latest `call_id` under your call logs. Once I have that information, I can use the `find_error` tool to diagnose the problem.

<@1154816661963157564>
Thank you for providing the `call_id`. I will now proceed to diagnose the issue with the 'End of Call Report' for the call with ID `b7a40a6f-d5fd-41a6-826b-a691fd8ff7e0`. Please hold on for a moment while I check this for you.

<@1154816661963157564>
I'm currently looking into the issue with the 'End of Call Report' for the provided call ID. I will update you as soon as I have more information on why the transcript might be showing as 'NULL'. Thank you for your patience.

End-of-Call-Report data is sometimes stale, so could you please use the /call/{call_id} endpoint? You will receive the call_id from the end-of-call-report, but make sure to add a 60-second delay after receiving the end-of-call-report.