Transfer calls with twilio numbers in the api?
# support
v
message has been deleted
@mikepowers It sounds like you're trying to set up a system where you can transfer calls to other numbers using Twilio as part of your VAPI assistant. While VAPI does have a transfer call function, it seems you've encountered a limitation when not using a VAPI number. To address your situation, you can indeed use Twilio to transfer calls, but this would typically be handled through Twilio's own API and call control commands, not directly through VAPI. You would need to set up your Twilio phone number to handle incoming calls and use TwiML or the Twilio API to perform the transfer. Here's a general approach to achieve call transfer with Twilio: 1. Set up a webhook in Twilio to handle incoming calls to your Twilio number. 2. When a call is received, Twilio will send a request to your webhook. 3. Your server should respond with TwiML instructions to Twilio on how to handle the call. For transferring, you would use the
<Dial>
verb with the desired phone number. For example, the TwiML to transfer a call might look like this:
Copy code
xml
<Response>
  <Dial>+15865660231</Dial>
</Response>
This is a simplified example, and in practice, you would likely have more logic to determine when and where to transfer calls. If you want to integrate this with your VAPI assistant, you would need to set up your assistant to trigger the appropriate Twilio API calls when a transfer is needed. This could be done by having your assistant's server URL point to a server you control, which can then interact with Twilio's API to perform the transfer based on the assistant's instructions. If you need further assistance with setting up your VAPI assistant to work with Twilio for call transfers, please provide more details about your current setup or any specific issues you're facing.
You can continue this conversation by mentioning me in the message.
m
Okat thats makes sense, will vapi be including sms capabilite sthrough their phone numbers soon? or should i continue to let twilio handle this?
v
@mikepowers Sweet. Have a great day!
@Vapi Sweet. Have a great day!