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No response this morning
# support
b
Calls work fine, nothing has changed since last night, doesn't seem to "hear" me on a call or on the web. Never responds.
v
message has been deleted
@Brian Searl I'm sorry to hear you're experiencing issues with the calls not hearing you. It sounds like there might be a problem with the microphone permissions or a technical issue with the call provider. Could you please check if your microphone permissions are enabled for the application you're using? If they are enabled and you're still facing issues, there might be a temporary problem with the call provider's connection. If you've already checked the microphone permissions and they are correct, please let me know so we can explore further solutions.
You can continue this conversation by mentioning me in the message.
s
call id pls
b
6174b385-0054-4f00-bde8-3df4eb8e003d 0c073d0c-5ba0-477d-923d-e28eb37891dc 667df8d6-0bfe-4038-86db-41432c8f5064 0bce58ba-d000-4685-ade1-19290c39788d
s
I checked the recording and your voice was not working properly cause I can't seem to hear your voice but assistant was speaking.
b
That's the issue it wasn't hearing me, but it wasn't the mic. I tried from 2 computers and directly calling the number from my cell phone.
s
Send me the assistant demo link in DM
l
I'm having a similar issue
worked yesturday perfectly, pushed it to my client, and now they're saying its not working. I tested it and it says the intro but then doesn't respond. I tried plugging in another assistant and it worked though so was there an update pushed last night or something?
s
Can you send me some call ids? @Lenny
l
your going to see the same thing as the previous guy
looks like I'm not talking but i am
theres definitely a problem or something changed because the system isn't even recording the number I'm calling from
works on web but when i call via a phone number it doesn't respond for this specific assistant.
Again i tested this for hours yesturday with no issues
s
this same issue with web call but this happened jun 5th and this morning. call starts normally but stops getting audio even thought obviously person speaks as call has already started call id- 5bd0436d-e794-445c-9feb-82fc21d244cb (really weird as call transcript shows the user response but not in audio and the assistant never replied) 8c34716d-11a6-41ca-975c-083b2f326fa0 b06f52fc-465c-4de2-8c28-fdd18434f02e - user audio abruptly stops coming through this one from today - 34aa9f94-878e-40b7-a188-640f2e6d522c
b
At least I'm not crazy 🙂
s
I just tested the @Brian Searl and it is working fine.
We are working on the Unknown issue bug and it will be within few hours.
Can you test once again?
l
ok because this is most likely the root of my issue
and btw you won't run into the issue unless you call the voice assistant via phone
s
Can you check once more, nikhil pushed a fix for it like an hour ago.
l
now the number registers but still no reply
I've even tried to copy the voice assistant and the new one still had the same issue
So i solved the issue by creating a brand new assistant and copy and pasting all the details of the assistant having issues into the newly created one and it worked. What ever you guys did yesturday messed with voice assistants created in a certain time frame possibly because this was the only one that had issues and i was working on this one yesturday.
@Brian Searl @Sangy see above for my solution if you haven't solved it yourselves already
s
The same thing is happening to me. My assistants were working fine two days ago, but now they don't work. They only say the initial message, then they don't hear me and don't respond. What can I do?
s
@Sultan can you share few call_ids?
s
I'm experiencing the exact same thing. I'll try out Lenny's solution and report back.
8232b33b-6c59-4a2f-b601-5626109d7f29 9dddd916-a5ca-43b1-8741-d80a9010cf12 176e87d8-a6d3-4e57-9bd8-0c965fe92f4d
l
I have exactly the same problem. The call goes through but does not convert voice to text. But it works on the web.
s
I tried creating a new assistant with the exact same credentials but I still experienced the same issue
k
I am also experiencing this. Call ID: 3c62ff49-0ee4-4f64-9828-5d6bef76c00b 8020e602-37bd-42a3-bb29-aa6683ea8513 27cdc59a-29d9-43e6-9e70-3fea5309b7dd fb1ce5fa-3569-4e15-9ed5-cf65ede8fad3 27cdc59a-29d9-43e6-9e70-3fea5309b7dd
r
Same here, a few agents work, a few don't Tried changing from Vapi numbers to Twilio numbers, but they still can't hear the user Web calls appear to work well (agents were working well before, and nothing was changed on their setup)
s
We are looking into the root cause for it.
w
Same problem, I just posted above!
n
Hey everyone, sorry about the issue. Something related to denoiser model not returning any audio back. We pushed a release to force disable the denoiser for everyone. While it's building, feel free to manually disable it for your assistants.
t
This seems to be back. Might be worth pinning if it hasn't been.
Denoiser disabling DID NOT fix this time.
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