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Ongoing gibberish after recreating the Assistant m...
# support
t
Over last 10 days, there are significant QC issues. Tried swapping LLM's and every permutation. Support email unanswered. NEW Assistant Last Call ID 1a83a80-285a-480c-9463-84b8a9502aa5 There are 20 more from Assts repeated same words in a row & speaking OUT of sequence. https://cdn.discordapp.com/attachments/1251296631362683001/1251296632004284578/Screenshot_2024-06-15_at_7.53.25_AM.png?ex=666e104d&is=666cbecd&hm=4fab5f85a27f229aa0547c817991b9726da8c64725025050e41d7722d8e14226&
v
message has been deleted
@TheJedi I'm sorry to hear that you're experiencing quality control issues with the assistants and that your support email has gone unanswered. To address the problems you've mentioned, such as assistants repeating the same words and speaking out of sequence, we'll need to investigate this further. Could you please provide me with more details about the issues you're facing? Specifically, I need to know the following: 1. The assistant IDs that are causing the issues, if they are different from the one you've already provided. 2. The exact nature of the out-of-sequence speech – is it happening during a specific type of interaction or across all interactions? 3. Any error messages or codes you might have received. With this information, I can look into the matter more effectively and assist you in resolving these issues. If you have any additional details or examples, please share them as well.
You can continue this conversation by mentioning me in the message.
t
1]. 18c55113-b6d4-423d-a594-2410b0c1c354 2]. see screen capture highlited boxed in BLUE .. 3]. none
re issues in email; dated 11th June GMT 10+ ID. 3a7eb7bb-34f1-41c3-845c-8e20cd5c3c75 NON regenerated ASST still has issues but it starts earlier in conversation ID. 66c42d7f-a3df-4415-9f29-bf65f484664d
s
1. Couldn't Get Assistant. assistantId 18c55113-b6d4-423d-a594-2410b0c1c354 Does Not Exist 2. Can you provide me some latest call_id?
t
ID a7705f3c-21e6-4f9f-a2cb-f5a197f8c0ee
ID 83b63d68-5ef5-4e5b-80ea-08a6a5b67e82. last 9 seconds
that one was deleted and recreated new - thought would solve issues
s
I see, can you check without the KB once?
t
Way ahead of you mate and I did that already. 2minute conversation was somewhat stable this time, but it’s late here in my time zone and I’m off to bed tomorrow. I will test for longer durations and see how we go
For everyone, I merged the system prompt & the knowledge base and had both in the system prompt, but this is not enough of a conclusive test. We need to do more testing on other assistants and hopefully it will hold up.
s
Can you give a try to KB once more?
t
Yes I can test another assistant that was made previously. You suggesting that I disable knowledge base - make a call and then reconnect KB and make a call again to see the difference? What’s the best practice here - what if I left SP KB combined like you guys are originally had it set up not long ago Wouldn’t it solve the issue of gibberish Talking permanently
i
I had the same issue yesterday, but it seems to be gone today. Was an update done @Sahil ?
s
We added some fix to the KB. That's why I am suggesting you to retry and provide me latest call_id. So, that if you again face any issue I will forward it to the team.
@Ivo Schipper @TheJedi
t
Long haul today and will do tomorrow first thing - my questions was existing agents with KB already - can I test that one - so I need to recreate first or not ?
s
You can test with your existing assistant
t
Test 1: ok .. 2 more to go
s
Do more test and lmk the result.
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