Tool transfers the call to the wrong agent
# supports
Saien | Exousia AI
06/15/2024, 3:49 PMThe AI agent transfers the call to the wrong phone number - even though I provide it with the correct number to transfer the call to with my function call. I'm using a tool to transfer the call based on this code from Sahil:
https://dump.sahilsuman.me/transfertool1.txt
It works most of the time but sometimes it fails and I don't understand why. For the last tests I did, it worked 10 out of 12 times but of course I want it to be perfect.
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Vapi
06/15/2024, 3:50 PMmessage has been deleted
Vapi
06/15/2024, 3:51 PM@Saien | Exousia AI
I'm sorry to hear that you're experiencing issues with the call transfer function. To assist you effectively, I'll need a bit more information about the circumstances under which the transfer fails. Could you provide me with details such as:
1. The exact steps you're taking when you initiate the transfer.
2. Whether there's a pattern to the failures, such as time of day or specific phone numbers.
3. Any error messages or codes you receive when the transfer fails.
Once I have more context, I'll be better equipped to help you troubleshoot the issue. If this is an urgent matter, we can also initiate a transfer to the forwardingPhoneNumber if that's available on the assistant. Would you like to proceed with that for now?
Vapi
06/15/2024, 3:51 PMYou can continue this conversation by mentioning me in the message.
Vapi
06/15/2024, 3:52 PMGot it. Tagging @User for additional help.
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Sahil
06/17/2024, 3:30 AMWe will take care of this in today's call