v
@ruMblE The 'Over concurrency limit' error typically indicates that you are trying to execute more concurrent requests than your current Voice API plan allows. To resolve this issue, you can consider the following options: 1. **Reduce Concurrency**: Try to limit the number of concurrent requests you are making to the API. This may involve implementing a queue system in your application to manage the requests and ensure they stay within the concurrency limits. 2. **Optimize Code**: Review your code to ensure that you are not unintentionally making excessive concurrent requests due to a bug or inefficient code structure. 3. **Upgrade Your Plan**: If your current usage consistently requires higher concurrency, you might need to upgrade to a higher-tier plan that supports more concurrent requests. 4. **Contact Support**: If you believe you are receiving this error in error or need assistance in understanding your current usage, you can reach out to the Voice API support team for further help. If you need assistance with any of these steps or have further questions, please let me know!
r
@Vapi I do not have any concurrent calls going on. How to fix this?
v
@ruMblE If you're certain that there are no concurrent calls in progress and you're still receiving the 'Over concurrency limit' error, it could be due to a few reasons: 1. **Caching Issue**: There might be a caching issue where the system has not updated the current state of your calls. 2. **Stuck Calls**: Sometimes calls can get stuck in the system and not terminate properly, which could falsely contribute to your concurrency count. 3. **System Error**: There could be an error in the Voice API system that is incorrectly reporting the concurrency. Here's what you can do: - **Check System Status**: Verify the status of the Voice API service to ensure there are no reported issues that could be affecting your calls. - **Review Call Logs**: Check your call logs to confirm there are no active or hanging calls that you might not be aware of. - **Restart Your Application**: If possible, restart your application to ensure that it's not an issue with your implementation. - **Contact Support**: If none of the above steps resolve the issue, it may be best to contact Voice API support for further investigation. Would you like me to assist you with contacting support or checking the system status?
r
@Vapi I guess the call is stuck. I was using the web app to have a call with an assistant. How to see if any call is stuck?
v
@ruMblE To check if a call is stuck, you can follow these steps: 1. **Check Call Dashboard**: Log in to your Voice API provider's dashboard. There should be a section for live calls or call logs where you can see the status of all calls. 2. **Review Call Details**: Look for any calls that have an unusually long duration or have not had a status update in a while. These may be indicative of stuck calls. 3. **API Request**: If your provider offers an API endpoint to fetch call details, you can make a request to retrieve the current status of your calls. 4. **Contact Support**: If you're unable to determine the call status or resolve the issue through the dashboard, reaching out to the support team of your Voice API provider would be the next step. If you need assistance with any of these steps or would like me to help you with contacting support, please let me know!
r
Fine. Got it, thanks @Vapi
v
@ruMblE Sweet. Have a great day!