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Model request timed out
# support
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skadjie12
06/17/2024, 4:29 PM
We keep getting multiple messages with model request timed out, and responding to the end-user takes 10 seconds. We're using gpt-4o + openai voice + deepgram. The assistant is created via make.com. I deleted all the functions from make. I set number of words to interrupt as 1. Example call id: 71df6040-0752-4cf2-aa94-24d106a9b6b5 b4c56242-bc66-4c81-94dc-9cc2f8296f2b org id: 08391a09-ead2-4bf7-975a-300f098158be Our prompt is quite long so not sure if that affects that. What can be causing this issue? It's quite urgent as all our customers hang up with this massive latency
https://cdn.discordapp.com/attachments/1252299144639549540/1252299144844804260/Screenshot_2024-06-17_at_5.28.06_PM.png?ex=6671b5f6&is=66706476&hm=62da0f29231b23f3e579312fb44bbfb9d5db2d0307c10d7d63b314d54d29447b&
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Vapi
06/17/2024, 4:31 PM
message has been deleted
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Sahil
06/18/2024, 6:24 PM
Can you schedule a meet?
Sahil
06/18/2024, 6:24 PM
Check your DM
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skadjie12
06/19/2024, 10:11 AM
@Sahil
the issue seems to be resolved, thank you, no more time outs for now. I'm not sure if it was on the openai or Vapi side
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Sahil
06/19/2024, 10:19 AM
OpenAI was facing some degrading issue. It was because of that
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