@Philip It sounds like there might be a discrepancy between the server URL settings for your assistant and the behavior you're experiencing. To ensure that your assistant is correctly configured to use your ngrok URL, you can check and update the server URL in two ways: 1. In the Dashboard: - Navigate to the assistant section of your dashboard. - Go to the “Advanced” tab. - Confirm or set the assistant’s server URL to your ngrok URL. 2. Via the API: - You can set or update the assistant’s server URL at assistant creation or via an update API call. If you've already confirmed that the server URL is correctly set to your ngrok URL when you perform a GET request on the phone number, but the ASSISTANT_REQUEST is not hitting your ngrok URL, there might be an issue that requires further investigation. Please ensure that: - Your ngrok tunnel is running and accessible. - There are no firewalls or network configurations blocking incoming requests to your ngrok URL. - The assistant is active and properly configured to send requests to the server URL. If everything seems to be configured correctly and you're still not receiving requests, it may be best to reach out to support for more detailed troubleshooting.

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Got it. Tagging @User for additional help.