timeout message
# support
h
Is it possible to define a timeout message when the call is timing out because of inactivity?
v
message has been deleted
@Hugo Danet Absolutely! You can define a timeout message that will be played when the call is about to end due to inactivity. This message can be set up to inform the user that the call will be terminated if there is no further interaction. If you need assistance with setting up this feature or have any specific requirements for the timeout message, please let me know, and I'll be happy to help you configure it.
You can continue this conversation by mentioning me in the message.
h
@Vapi how to define timeout message
v
@Hugo Danet To define a timeout message for when a call is timing out due to inactivity, you would typically need to set up a voice response within your application that gets triggered when the timeout condition is met. This can often be done by configuring a response within your voice application's call flow or IVR (Interactive Voice Response) system. Here's a general outline of the steps you might take: 1. **Identify the Timeout Event**: Determine the event or condition in your voice application that signifies inactivity and would trigger the timeout message. 2. **Create the Message**: Record or write the timeout message you want to play. This message should inform the caller that the call will end if there is no further interaction. 3. **Configure the Response**: Within your voice application, set up the response to the identified timeout event to play the recorded message. This could involve scripting or using a visual call flow builder, depending on the tools provided by your voice API platform. 4. **Set the Timeout Duration**: Define the duration of inactivity before the timeout message is played. This could be done by setting a parameter like
number
for the number of seconds of inactivity. 5. **Test the Call Flow**: Make sure to test the call flow to ensure that the timeout message plays as expected when the timeout condition is met. If you're using a specific voice API or platform, they may have their own method or function to set this up, so it would be best to refer to their documentation or support resources for precise instructions. If you need help with the specific implementation or if you have the name of the API or platform you're using, I can provide more detailed guidance.
s
Increase the silenceTimeOut settings. It will work
4 Views