Knowledge Base Files cannot be downloaded
# supportm
Max28
06/20/2024, 5:54 PMHi, in a project for a client, I cannot download knowledge base files. When I click on the download button, nothing happens.
Document ID: 92d4f215-a807-4292-a594-ef97d7c15c9a
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Vapi
06/20/2024, 5:56 PM@Max28
I'm sorry to hear that you're experiencing issues with downloading the knowledge base files. Let's try to troubleshoot this together. Could you please check if your internet connection is stable and if you have the necessary permissions to download files from the system? Additionally, please ensure that your browser or any installed extensions are not blocking the download. If the issue persists, I may need to gather more details or escalate this to our technical support team.
Vapi
06/20/2024, 5:56 PMYou can continue this conversation by mentioning me in the message.
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Sahil
06/21/2024, 8:44 AMSent you the file link in DM. Meanwhile can you tell me is it happening with all the files?
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Max28
06/21/2024, 12:44 PMthanks a lot! checking the URLs of the documents works in both my any my clients vapi account. However, downloading files does not work in any account.
Max28
06/21/2024, 12:44 PMthis is not critical or anything, but just wanted to mention it
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Sahil
06/21/2024, 1:50 PMOkay.