I'm using the following detection method:
"voicemailDetection": {
"provider": "twilio",
"enabled": true,
"machineDetectionTimeout": 20,
"machineDetectionSpeechThreshold": 3000,
"machineDetectionSpeechEndThreshold": 2500,
"machineDetectionSilenceTimeout": 5000,
"voicemailDetectionTypes": [
"machine_end_beep",
"machine_end_silence"
]
}
But 99% of calls are just hanging there for 2-3 minutes before it hangs up. And then it gets the code that the user hangs up, not that its a voicemail or customer-did-not-pickup.
How can fix this?! This is costing me a couple hundred dollars per day!