Voicemail not detected 99% of the time
# support
i
I'm using the following detection method: "voicemailDetection": { "provider": "twilio", "enabled": true, "machineDetectionTimeout": 20, "machineDetectionSpeechThreshold": 3000, "machineDetectionSpeechEndThreshold": 2500, "machineDetectionSilenceTimeout": 5000, "voicemailDetectionTypes": [ "machine_end_beep", "machine_end_silence" ] } But 99% of calls are just hanging there for 2-3 minutes before it hangs up. And then it gets the code that the user hangs up, not that its a voicemail or customer-did-not-pickup. How can fix this?! This is costing me a couple hundred dollars per day!
v
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s
We are working on a new model. So, give us some time.
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